Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Data: Name, email address, phone number, company name, job title, and other information you provide when contacting us via our contact form or requesting quotes.
• Usage Data: IP address, browser type, pages visited, time and date of visits, and other analytical data collected via cookies and similar technologies.
• Communication Data: Correspondence when you contact us by email, phone, or through our website.

2. Legal Basis for Processing (GDPR)

For visitors in the EEA, we process your personal data based on:

• Consent: When you have given explicit consent for marketing or non-essential cookies.
• Contract: To fulfil a contract or pre-contractual steps (e.g., responding to quote requests).
• Legitimate Interests: To improve our website, prevent fraud, and communicate about our services.
• Legal Obligation: Where required by applicable law.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes for our pharmaceutical products.
• Process and manage business communications.
• Improve our website, products, and services.
• Send relevant updates about our APIs and intermediates (only with your consent).
• Comply with legal and regulatory requirements.
• Protect against fraud and unauthorized access.

4. Cookies and Tracking

Our website may use cookies and similar technologies to:

• Enable essential website functionality.
• Analyze website traffic and usage (e.g., Google Analytics).
• Display relevant advertisements (e.g., Google AdSense, when applicable).

You can control cookies through your browser settings. Blocking certain cookies may affect website functionality.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers (e.g., email delivery, analytics) who assist us under strict confidentiality agreements.
• Regulatory authorities when required by law.
• Business partners or affiliates only with your consent or where necessary to fulfil our services.

For international transfers (e.g., from the EEA to India), we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Typically:

• Contact form and quote requests: up to 3 years for business records.
• Analytics data: as per our analytics provider's retention policy.
• Legal/compliance records: as required by applicable law.

7. Your Rights (GDPR and CCPA)

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your data ("right to be forgotten").
• Restriction: Request limitation of processing.
• Portability: Receive your data in a structured, commonly used format.
• Object: Object to processing based on legitimate interests.
• Withdraw Consent: Where processing is based on consent.
• Lodge a Complaint: With a supervisory authority (e.g., in the EU).

To exercise these rights, contact us at support@vubrixpharma.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS (SSL/TLS) for secure data transmission. However, no method of transmission over the Internet is 100% secure.

9. Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

For questions about this Privacy Policy or to exercise your data protection rights, contact us:

• Vubrix Pharma Private Limited
• Address: Arihant industry, Block No. 117/C, Plot No. 9/B, N.H. No. 8, Pipodara, Surat, Gujarat, India 394 110
• Email: support@vubrixpharma.com
• Phone: +91 8732916059

Data Protection Contact: For GDPR-related inquiries from EU/EEA residents, you may also contact our data protection representative at support@vubrixpharma.com.